Shipping policy

Processing time
We aim to dispatch orders within 1–2 business days for items that are in stock. Orders placed after [cut-off time, e.g. 2 p.m. MT], or on weekends and public holidays, are processed the next business day. Once your order ships, you’ll get a confirmation email with tracking details.

Delivery options and cost
Delivery options and shipping costs are calculated at checkout, based on your address, the weight of your order, and the delivery speed you choose. You’ll see the final shipping cost before you pay, with no surprises after.

Delivery times
Delivery times start from the dispatch date, not the order date. Estimated times are shown at checkout for each option. These are estimates from the carrier and not guarantees. Delays can happen during peak periods, bad weather, or customs processing.

Where we ship
We ship to [list countries or regions, e.g. the United States and selected international destinations]. If your country isn’t offered at checkout, we don’t currently ship there. Contact us and we’ll let you know if that changes.

Pre-orders and out-of-stock items
If an item is a pre-order or sold out, its dispatch time will be shown on the product page and may be longer than 1–2 business days. If your order contains both in-stock and pre-order items, tell us if you’d like it held and shipped together, or we’ll ship in-stock items first where possible.

Order tracking
You’ll receive a tracking link by email once your order is dispatched. Tracking can take up to 24 hours to update after the label is created. If you haven’t received tracking within [3] business days of ordering, contact us.

Address accuracy
Please check your shipping address carefully before completing your order. We can edit or cancel an order only until it’s dispatched, so contact us as soon as possible if something needs to change. We aren’t responsible for orders delivered to an incorrect address provided at checkout.

International orders, duties and taxes
International orders may be subject to import duties, taxes, and customs fees set by your country. These are the customer’s responsibility and aren’t included in our shipping cost unless shown at checkout. [Confirm whether you collect duties at checkout.]

Lost, delayed or damaged parcels
If your order is delayed beyond the estimated delivery window, arrives damaged, or appears lost, email us at [email] within [14] days with your order number and, for damage, photos. We’ll work with the carrier to resolve it.

Contact
Questions about your order? Email [email], and we’ll reply within [1–2 business days].